GOA Report Calls for Improvement within Auto Recall Process
The Government Accountability Office’s auto safety report released last week called for the National Highway Traffic Safety Administration to tweak its recall processes, noting considerable “room for improvement” in how the U.S. handles automobile recalls.
After the recent recalls of Toyota vehicles, the report contends that Congress had unanswered questions about the auto safety defect recall process including "the sufficiency of NHTSA's oversight authorities and whether vehicle owners are being effectively motivated to comply with recalls," officials noted.
In response to these concerns, the GAO reviewed laws and documents and interviewed NHTSA and stakeholders about the ins and outs of the recall process.
According to the report, automakers recalled more vehicles in 2010 than in any other year on record.
That being said, the government's watchdog arm is more concerned about what happens after those recalls are made.
Many recalled vehicles “are never fixed, posing a risk to vehicle operators, other drivers and pedestrians,” noted the GOA.
According to the report, the NHTSA does not have the authority to “notify potential used-car buyers of a defect," posing a possible concern for buyers not up to date on the nation’s open recalls.
“Furthermore, according to GAO's review, although recall completion rates vary considerably by certain factors, NHTSA has not consistently used the data it collects to identify which factors make some recalls more successful than others. Finally, NHTSA does not have authority to notify potential used car buyers of a defect," the report explained.
The GOA also suggested that NHSTA recall notices do not currently include enough information, and that the agency might rely too heavily on its website, though some consumers are still unfamiliar with the site or unable to utilize this technology.
As a whole, the report focused mostly on improvements within the NHSTA, leaving automakers out of most of its critiques and proposed improvments, but dealers and manufacturers were certainly included in GOA discussions and interviews.
Through these discussions and research, the GOA discovered that industry stakeholders, such as dealers, are “generally satisfied with the recall process,” and manufacturers cited NHTSA’s role in the recall process as a “key benefit.
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